Return policy

To ensure smooth processing of any potential returns or issues with your order, we kindly request that you must have record a clear video of the unboxing process ( Make sure It should be 360 degree angle video for better understanding ) , The video should show the condition of the packaging, details on patched invoice, Item condition, all content in the box and any damage (if applicable). This helps us address any concerns efficiently and provides proof in case of any discrepancies.

Basic Guidelines:

1.Record Before Opening: Please record a video of yourself while unboxing the package. This helps us address any issues that may arise during shipping.

2. Show the Packaging: Ensure the video clearly shows the shipping label, condition of the package including any visible damage (if applicable),

3. Unbox Slowly: Open the box carefully and show the contents inside, making sure all items are visible in the video.

4. Highlight Any Issues: If you notice any damage to the product or missing items, please point them out clearly in the video.

5. Save the Video: Keep the video on hand in case it's needed for any return or replacement requests.

NOTE- Failure to comply with this policy may result in rejection of your claim/complaint.

Footwear: We extend a 100% claim within 90 days from the date of the purchase invoice for any major manufacturing defects only.

1. We offer a 100% claim within 60 days from the date of the purchase invoice for any major manufacturing defects only.

2. Please refer to the wash care label for garment care instructions. Merchandise damaged due to negligence will not be eligible for return.

1. Belt & Wallet: We allow a 100% claim within 60 days from the date of the purchase invoice for any major manufacturing defects only.

1. No warranty/guarantee/ return will applicable for products purchased on discount or during sale periods.

2. Used/altered products will not be considered for return.

3. Inappropriate usage or incidental damage of the product will not be entertained for claims. E.g. wire cut, Dog/Animal bite. Tearing of sole due to extreme heat pressure, Burnt by Silencer, Toe part damage, Liquid/Chemical damage, product damage due to any sharp object’s material, Rain &water Damage or any rough use.

4. If the value of the replaced product exceeds the original value, the difference amount must be paid by the customer in cash or card.

5. No cash refunds will be issued for goods returned, only a Credit Note will be provided (Credit Note validity will be 90 days from date of issued)

6. Return of socks and undergarments is prohibited for reasons of health and hygiene.

7. Please allow 5 days for quality checks/repairs/claims on returned products.

8. LGPL reserves the right to modify, alter, or cancel the terms and conditions mentioned herein without prior intimation, at their sole discretion.

9. Any updates to the policy shall be subjected to the exclusive territorial jurisdiction of the court in Kanpur.